Our Commitment
Polytechnic Institute Australia (‘PIA’) is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system, which is easily accessible to all complainants. The grievance process is designed to ensure that PIA responds effectively to individual cases of dissatisfaction.
Types of Grievances
Academic Grievances
Grievances of an academic nature include issues related to student progress, assessment, curriculum and awards in a course of study.
Non-Academic Grievances
Grievances of a non-academic nature cover all other matters, including grievances in relation to the personal information that PIA holds in relation to concerning an individual. In relation to non-academic grievances, the term “complainant” applies to both current students of PIA and persons seeking to enrol with PIA.
Accessing Grievance Resources
- PIA Student Grievance Handling policy and procedures: Access Policy.
- Student Grievance and Appeal form: Access Form.
External Appeal Option
- If the complainant is dissatisfied with the outcome of their internal appeal, they may lodge an external appeal by contacting the National Student Ombudsman.
- The National Student Ombudsman offers a free and independent service for students who have a grievance or want to lodge an external appeal about a decision made by PIA.
